Support
Support
Estampo makes the loyalty cards you save to your phone's wallet when you join a business's program, and the dashboard that business runs them from. Here is what people ask us most, and how to reach us.
Where to write to us
| For | Write to |
|---|---|
| Help with your card, your account or your plan | hola@estampo.co |
| Privacy and personal data | privacidad@estampo.co |
| Security and vulnerabilities | seguridad@estampo.co |
We answer by email, in Spanish or English, on business days.
Omiru E.I.R.L. · RUC 20616471440 · Urb. La Florida, PJ Los Geranios E12, Wanchaq, Cusco, Peru
If you hold a card from a business
Estampo issues the card, but the program belongs to the business: it decides how many stamps a reward takes, when you get one and what you get. For any of that, the quickest answer is at their counter.
I lost my card or got a new phone
Your stamps don't go with the phone. When you joined, we sent you an email with the business's name as the sender: the link in it is your card, and it opens on any phone. If you can't find it, scan the business's QR code again and enter the same email address. We'll recognize you and send it again, with your stamps intact.
I'm missing a stamp or can't redeem my reward
Stamps and redemptions are recorded by the business's staff, and the business can review every one. Ask there first. Estampo cannot add or remove stamps on its own: only the business can.
My card isn't updating in my wallet
The card in your wallet updates by itself after each stamp, though it can take a few minutes and needs your phone to be online. If in doubt, open your card's link, the one in the email: it always shows your current stamps.
I want to remove the card from my wallet
In Google Wallet, open the card, tap the ⋮ menu and choose Remove. In Apple Wallet, open the card, tap ⋯ and choose Remove Pass. Removing it from your wallet does not delete your stamps or your data; for that, see the next question.
I want my data deleted, or to stop receiving promotions
The business you joined is responsible for your data; we process it on its behalf. You can ask the business directly, or write to privacidad@estampo.co telling us which business you are a customer of: we'll pass it on and help them answer you within the legal deadlines. All of your rights are in the Privacy policy.
If you run a business on Estampo
I can't sign in to my account
On the sign-in screen, tap Forgot? and we'll email you a link to set a new password. If it hasn't arrived within a few minutes, check your spam folder, then write to us at hola@estampo.co.
I have a question about my plan or a charge
You can change or cancel your plan from the dashboard. Payments are taken by Lemon Squeezy, our reseller, which also issues your receipt. For any question about a charge, write to hola@estampo.co from your account's email address.
I think someone got into my account
Change your password and write to us right away at hola@estampo.co. If you found a vulnerability in Estampo, report it to seguridad@estampo.co.
When you write to us
- Write from the email address you use with Estampo, or the one you joined a business's program with. That's how we find you.
- Tell us the business's name and what happened. For a stamp or a redemption, the approximate date and time help a lot.
- We will never ask for your password, your PIN or your card's link. Don't send them to anyone: your card's link works like a key.